AI answering service for your
phone line.
Never miss a call again. Our answering service captures each call, sends a clear summary, and routes callback requests to the right teammate, 24/7.
GDPR Compliant
30+ teamssave hours every week by missing fewer calls
Save up to 20 hours per week
Already used with amongst others
How our
AI answering service works
Operational in three steps. No technical knowledge required, no weeks of waiting. Your AI answering service is live within a day.
Configure your AI answering service
Enter your website and our system automatically retrieves your business information. Add frequently asked questions and determine how calls should be handled.
- Our system learns about your business via your website
- Set transfer rules and opening hours
Connect your telephone number
Link your existing number or get a new number. Determine when the AI answers: always, outside office hours, or as overflow.
- Works with any business or mobile number
- Active and ready for calls within minutes
Receive summaries and insights
Each call is transcribed and summarised. You receive notifications by email or in your dashboard, with all the details to take immediate action.
- Summaries straight to your inbox
- Improve responses with real call data
Start today with your AI phone assistant
Choose the plan that pays for itself through fewer missed calls, faster follow-up, and less manual admin.
Starter
Always answer professionally on phone and website, without adding headcount.
What you get:
- Free number directly linked to your assistant
- 1000 call minutes per month
- £0.22 per extra minute
- Up to 2 concurrent calls
- 1 forwarding destination
- Summary + transcript to your inbox
- Email notifications
- Chat widget for your website
- WhatsApp messages
- Document training
Growth
Turn more conversations into booked actions with smart links, higher capacity, and web training.
Everything in Starter, plus:
- 2500 call minutes per month
- £0.17 per extra minute
- Up to 5 concurrent calls
- 1 forwarding destination
- Up to 3 smart action links per agent
- 200 SMS messages for links and follow-up
- 2 languages (EN/NL)
- Train on documents and web pages
Business
Full automation across phone and WhatsApp, with custom integrations into your existing stack.
Everything in Growth, plus:
- Unlimited call minutes
- Up to 20 concurrent calls
- Up to 10 smart action links per agent
- 10 forwarding destinations
- Automate inbound WhatsApp conversations
- Unlimited SMS messages
- 300 WhatsApp messages
- 10 languages available
- Priority support
- 1 CRM integration included
All plans include:
Need something custom?
Our engineers build integrations and automations that match your exact workflows and compliance requirements.
Prefer a fully bespoke AI answering service?
For more complex scenarios, our engineers build a solution especially for you. Think of advanced transfer rules, integrations with your own systems, or industry-specific workflows. We're happy to discuss the possibilities.
Everything an answering service needs, built-in
From transferring to multiple destinations to automatic WhatsApp messages. Configure everything yourself, without technical knowledge.
Transfer to multiple destinations
Sales, support, planning or a specific employee? The AI recognises the intent and transfers to the right number. Mobile or landline—you determine the routing.
24/7 available
Daytime, evening, weekend—your answering service is always on. Set a schedule or switch on and off manually.
Knows your business
Upload FAQs, price lists or let the AI scan your website. Callers get the right answer immediately.
Automatic WhatsApp messages
After the call, your answering service automatically sends a WhatsApp with confirmation, directions, or a link to your online diary. Straight to your customer's inbox.
Why choose an AI answering service?
Compare the benefits with traditional answering services and additional staff.
Up to 70% lower costs
No hourly wages, sick leave or holiday pay. A fixed amount per month, regardless of the number of calls.
0 seconds waiting time
No queue, no engaged tone. Every caller is helped immediately, 24 hours a day.
Scalable without limits
Peak time or quiet day—the AI handles any volume without additional costs.
Consistent quality
Always the same professional greeting. No bad days, no forgotten information.
Immediate insights
Transcriptions, sentiment analysis and trends. Know exactly what customers ask and what challenges they face.
Integrations ready
Connect with your CRM, diary or ticketing system. All data in the right place, automatically.
Frequently asked questions about AI answering services
Everything you want to know about implementing an AI answering service for your business.
An AI answering service is a phone-first intake layer that captures incoming calls 24/7, summarises what the caller needs, and routes callback requests to your team.
At Voicelabs, prices start from £299 per month for the Starter package, including 1,000 call minutes. For businesses with higher call volumes, Growth and Business packages are available. Compared to a traditional answering service or additional staff, you save up to 70% on costs.
Yes, you can set up multiple transfer destinations. The AI recognises from the conversation whether someone wants sales, support, or a specific employee. It then transfers directly to the correct number—mobile or landline. You determine the rules yourself.
At Voicelabs, you can go live within 10 minutes. You enter your website URL, the AI automatically analyses your business information, and you connect your telephone number. For more complex scenarios with bespoke integrations, setup takes 1-2 working days.
Absolutely. The AI answering service is available 24 hours a day, 7 days a week—including bank holidays. You determine when the AI is active: always, only outside office hours, or as backup when you don't answer.
Modern AI voices are barely distinguishable from real ones. Research shows that more than half of UK callers cannot tell the difference. We do recommend being transparent: a brief announcement at the start of the call prevents confusion and is legally sensible.
Yes, Voicelabs integrates with popular systems such as HubSpot, Salesforce, Pipedrive and various diary systems via Zapier or our API. Call summaries, appointments and contact details are automatically synchronised.
The AI is trained to recognise its limitations. For complex questions or when a caller explicitly asks for a human, the AI transfers directly to you or a colleague. You can set after how many attempts this happens automatically.